Frequently Asked Questions
Everything you need to know about our luxury flooring and services.
How can I request a custom size or design for a STARK rug?
We specialize in bespoke creations. You can contact our design team through any showroom or via our website to provide specific dimensions, color palettes, and patterns tailored to your space.
What is the typical lead time for order delivery?
In-stock items typically ship within 5-7 business days. For custom-made or backordered carpets, lead times vary based on the complexity of the weave and origin, generally ranging from 12 to 24 weeks.
Do you offer professional installation services?
Yes, STARK provides professional white-glove installation services for all wall-to-wall carpeting and stair runners to ensure a seamless and precise fit.
How should I maintain and clean my luxury carpet?
We recommend regular vacuuming without a beater bar for delicate fibers. For spills, blot immediately with a clean cloth. We strongly advise professional cleaning every 12-18 months by a specialist familiar with high-end wool and silk.
Can I order samples before making a full purchase?
Absolutely. We encourage customers to order 6x6 or 12x12 samples to experience the texture and color in their own lighting environment before committing to a full order.
What is your return policy for floor coverings?
Standard, unused rugs in original condition may be returned within 14 days of delivery, subject to a restocking fee. Please note that all custom-sized, cut-to-order, or bespoke items are final sale.