Returns & Exchanges

At STARK Carpet, we strive for excellence in every fiber; if your selection does not meet your expectations, we offer a streamlined return process for eligible stock items within 30 days of delivery.

1

Initiate Your Request

Contact our dedicated concierge team or your account manager to obtain a Return Merchandise Authorization (RMA) number and confirm item eligibility.

2

Prepare the Shipment

Ensure the rug or carpet is in its original, unused condition and securely packaged in its original protective wrap to prevent damage during transit.

3

Schedule Pickup

Once your RMA is issued, we will coordinate a professional carrier pickup from your residence or project site at a time that fits your schedule.

4

Inspection and Refund

Upon arrival at our warehouse, our specialists will inspect the item, after which your refund will be processed to the original payment method, minus applicable restocking fees.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing